Policy Policy
Fête Home respects your privacy and is committed to handling your personal data responsibly.
This Privacy Policy explains how FETE HOME, trading as Fête Home, collects, uses, stores, shares and protects personal data when you visit www.fetehome.in, create an account, place an order, contact us, subscribe to our communications or otherwise interact with us.
This Privacy Policy should be read together with our Terms and Conditions and other applicable website policies.
WHO IS RESPONSIBLE FOR YOUR DATA?
The entity responsible for processing your personal data is:
FETE HOME
Registered Address: OFFICE 3rd FLOOR, 3B & 3C,RNA Corporate Park, BANDRA EAST,Kala Nagar, Near Bus Stop, Mumbai, 400051
Email: hello@fetehome.in
Phone: 9225588759
Where required under applicable law, Fête Home will designate the appropriate person responsible for privacy and data protection matters.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal data.
Information you provide directly
This may include:
Your name
Email address
Telephone number
Billing address
Shipping address
Account information
Order details
Gift recipient details
Customer service correspondence
Reviews or feedback you voluntarily provide
Information submitted through contact forms
Information provided when you subscribe to our communications
Transaction information
When you purchase from us, we may collect:
Order number
Products purchased
Order value
Billing information
Shipping information
Payment status
Refund information
Payment card details may be processed directly by our payment service providers. We do not intend to store complete payment card numbers on our own systems.
Technical and usage information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Products viewed
Referral source
Date and time of website activity
Website interaction data
The exact information collected depends on the technologies and analytics tools installed on our website.
HOW WE COLLECT INFORMATION
We collect personal data:
When you create an account
When you place an order
When you subscribe to our newsletter
When you contact customer care
When you submit a form
When you participate in an offer or promotion
When you interact with our website
Through cookies and similar technologies
Through service providers acting on our behalf
WHY WE USE YOUR INFORMATION
We use personal data only for legitimate and permitted purposes, including:
Processing and fulfilling orders
Processing payments
Arranging delivery
Providing customer support
Managing returns, exchanges and refunds
Responding to enquiries
Sending transactional communications
Managing customer accounts
Improving our products and services
Understanding website usage
Maintaining website security
Detecting and preventing fraud
Complying with legal and regulatory obligations
Managing accounting and business records
Sending marketing communications where permitted and where required consent has been obtained
MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send information about:
New collections
Product launches
Special events
Offers and promotions
Editorial content
Brand updates
You may unsubscribe from promotional email communications at any time by selecting the unsubscribe option included in the communication.
Where applicable, you may also contact us directly to withdraw consent for promotional communications.
Withdrawal of consent will not affect processing that we are otherwise permitted or required to undertake for purposes such as fulfilling an order, complying with law or maintaining transaction records.
COOKIES
We may use cookies and similar technologies to:
Keep the website functioning
Remember preferences
Maintain shopping cart functionality
Understand website traffic
Measure website performance
Improve user experience
Provide relevant marketing and advertising where applicable
Detect security issues and fraudulent activity
Some cookies are necessary for the website to function and cannot be disabled through our website settings.
Where applicable, you may manage optional cookies through the cookie preferences available on the website or through your browser settings.
Disabling certain cookies may affect website functionality.
THIRD PARTY SERVICE PROVIDERS
We may engage trusted third parties to provide services necessary to operate our business, including:
Website hosting
Ecommerce technology
Payment processing
Shipping and logistics
Customer support
Analytics
Marketing communications
Fraud prevention
Technology and security
Accounting and professional services
These providers may process personal data only to the extent necessary to provide their services or as otherwise permitted by law.
PAYMENT INFORMATION
Payments made through the website may be processed through third party payment gateways.
Fête Home does not intend to store complete debit or credit card information on its own systems.
Payment information may be subject to the privacy policy and security practices of the relevant payment service provider.
SHIPPING INFORMATION
To fulfil your order, we may share relevant information such as your name, telephone number, delivery address and order details with logistics and delivery partners.
Only information reasonably required to complete delivery will be shared for this purpose.
LEGAL AND REGULATORY DISCLOSURES
We may disclose personal data where reasonably necessary to:
Comply with applicable law
Respond to lawful requests from government or regulatory authorities Protect our legal rights
Prevent fraud or unlawful activity
Enforce our Terms and Conditions
Protect the safety and security of customers, employees or third parties
DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining transaction and accounting records, complying with legal obligations, resolving disputes and enforcing agreements.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law and our retention practices.
DATA SECURITY
We use reasonable technical and organisational safeguards designed to protect personal data from unauthorised access, disclosure, alteration, loss or destruction.
These measures may include access controls, authentication, secure technology infrastructure and contractual safeguards with relevant service providers.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
YOUR DATA RIGHTS
Subject to applicable law, you may have rights relating to your personal data, including rights to:
Request access to personal data held about you
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where legally applicable
Withdraw consent where processing is based on consent
Request information regarding processing
Raise a grievance regarding the handling of your personal data
Exercise other rights available under applicable data protection law
India's Digital Personal Data Protection framework has been notified with phased commencement, so the precise rights, timelines and mechanisms applicable to Fête will depend on the provisions in force at the relevant time.
HOW TO EXERCISE YOUR RIGHTS
To make a privacy request or raise a data protection concern, contact:
Privacy Contact: FETE HOME
Email: hello@fetehome.in
Phone: 9225588759
Please provide sufficient information for us to verify your identity and understand the nature of your request.
We may request additional information where reasonably necessary to protect against unauthorised access to personal data.
CHILDREN'S DATA
Our website is intended for adults and is not directed towards children.
We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal data to us inappropriately, please contact us at hello@fetehome.in.
INTERNATIONAL TRANSFERS
Some of our technology, payment, analytics or service providers may process data outside India.
Where personal data is transferred or processed outside India, we will do so in accordance with applicable law and any requirements governing cross border transfers.
THIRD PARTY WEBSITES
Our website may contain links to third party websites, social media platforms or other services.
This Privacy Policy does not apply to those third parties.
We recommend reviewing the privacy policies of any third party website or service before providing personal information.
SOCIAL MEDIA
If you interact with Fête Home through social media platforms, your interaction may also be governed by the privacy policy and terms of the relevant platform.
We may receive information that you choose to make available through those platforms.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or data processing practices.
The latest version will always be published on this page, together with the updated date.
GRIEVANCE REDRESSAL
For privacy related questions, requests or grievances, please contact:
Email: hello@fetehome.in
Phone: 9225588759
Address: OFFICE 3rd FLOOR, 3B & 3C,RNA Corporate Park, BANDRA EAST,Kala Nagar, Near Bus Stop, Mumbai, 400051
We will review and respond to privacy related requests within the timelines required under applicable law.
CONTACT US
For any questions about this Privacy Policy or the way we handle personal data:
FETE HOME
Registered Address: OFFICE 3rd FLOOR, 3B & 3C,RNA Corporate Park, BANDRA EAST,Kala Nagar, Near Bus Stop, Mumbai, 400051
Email:hello@fetehome.in
Phone: 9225588759
Website: www.fetehome.in