Shipping & Exchanges
Where does Fête Home deliver?
We deliver pan-India to more than 19,000 PIN codes. International shipping is currently unavailable.
What shipping options does Fête Home offer?
We offer Standard Shipping and Express Shipping at a flat shipping fee. The available shipping options and applicable fees will be displayed at checkout based on your delivery location.
For eligible orders within our Same Day Delivery service area in Mumbai, Same Day Delivery is available at an additional fee for orders placed before 2:00 PM. Please note that Same Day Delivery is not available on Sundays.
How long will my order take to arrive?
Orders are processed and packed at our central Mumbai fulfilment facility within 24–48 business hours.
Estimated delivery timelines are:
Standard Shipping: 3–5 business days for metro cities and 5–7 business days for the rest of India.
Express Shipping: The applicable delivery timeline will be displayed at checkout based on your delivery PIN code.
Same Day Delivery: Available for eligible delivery locations when the order is placed before 2:00 PM.
Delivery timelines may vary depending on the destination, logistics conditions and other circumstances beyond our control.
Do you offer express shipping?
Yes. Express Shipping is available at a flat shipping fee. The Express Shipping option and applicable delivery timeline will be displayed at checkout based on your delivery location.
Do you offer same day delivery?
Yes. Same Day Delivery is available for eligible orders within our serviceable delivery areas in Mumbai only, at an additional fee.
To qualify for Same Day Delivery, orders must be placed before 2:00 PM on the day of delivery.
Same Day Delivery is not available on Sundays.
If Same Day Delivery is available for your Mumbai PIN code, the option and applicable fee will be displayed at checkout.
For urgent delivery queries, please contact our Customer Care and Concierge team at +91 9225588759 or contact@fetehome.in.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Which courier partner do you use?
We work with leading national logistics networks. The courier partner is assigned at the time of dispatch based on the delivery PIN code, package volume, shipping option selected and expected transit performance.
How can I track my order?
Once your order has been dispatched, you will receive an automated tracking link via WhatsApp and email. You can use this link to follow your shipment status.
What should I check when receiving my order?
Please inspect the outer transit carton before accepting your delivery. If you notice visible structural damage, severe crushing or signs of tampering, please take clear photographs or a video before accepting the package, or notify our Customer Care team immediately.
What if my package arrives damaged or a product is broken?
Every Fête Home piece undergoes quality checks and is packed using specialised protective packaging. In the rare event of transit damage:
- Contact us at contact@fetehome.in or via WhatsApp at +91 92255 88759 within 24 hours of delivery.
- Share your Order ID along with either a continuous, uncut unboxing video or clear, high-resolution photographs showing the shipping label, outer carton and damaged item.
- Our team will review the details and arrange an appropriate resolution, including a replacement or store credit, where applicable.
Please retain all original inner and outer packaging until the review has been completed.
What happens if a delivery attempt fails?
Our delivery partners make up to three delivery attempts. You will receive a notification before each attempt. If the order remains undeliverable after the available delivery attempts, it will be returned to our fulfilment centre.
What if I provided an incorrect or incomplete shipping address?
Please notify us via WhatsApp at +91 92255 88759 or email us at contact@fetehome.in within two hours of placing your order so that we can try to update the address before dispatch.
If an order is returned to us due to an incorrect or incomplete address provided at checkout, a standard re-shipping fee will apply. If a refund is requested in this situation, the applicable forward and return shipping charges will be deducted.